BI is a world leader in cell culture media development and manufacturing. BI has state-of-the-art facilities that provide an environment that enables our highly talented workforce to be the best at their professions. We hire associates who have passion, vision, and a commitment to a Culture of Excellence. We invest in the loyalty our associates, by fostering a culture in which passion and imagination are balanced by respect.

Biological Industries USA (BI-USA) is a privately-owned, commercial division of BI which has offices in Cromwell, CT. Driven by our love of science and our passion for stem cell research, BI-USA is a small but rapidly growing team. We are backed with over 35 years of experience in cell culture media manufacturing and academic and industry experience in cell biology, custom media development and stem cell research.

We work hard, play hard. If you are passionate about science and the potential of stem cell research, come join the team! We offer a competitive salary, excellent benefits and significant career development opportunities.

Qualified candidates can send cover letter and resume to:

Current Job Openings

Customer Service and Technical Support Representative (NEW! 11/12/2018)

Location: Cromwell, CT, USA

We currently have an opening for an Customer Service and Technical Support Representative based in Cromwell, CT. The main responsibilities as the Customer Service and Technical Support Representative is to serve and support our customers. Main responsibilities include processing customer orders from PO receipt through delivery, managing and monitoring critical order fulfillment details such as pricing, payment requirements, lead times, stock availability, delivery, etc. Provide daily technical and application phone support to our customers, managing and updating SalesForce with detailed information. Secondary responsibilities assisting with marketing and administrative tasks as needed. This position will work day-to-day with our Shipping and Sales Account Managers and reports to our General Manager.

Key Responsibilities:

• Develops a strong understanding of BI-USA’s products and technology.
• Answers phones, engages with customers and prospect through phone calls and emails.
• Establish and maintain strong relationships with customers through sound scientific expertise and business acumen.
• Provide excellent customer service and technical support by following through with prompt solutions to all customer inquiries.
• Effectively works and communicates with other BI teams including sales, marketing, and business operations.
• Assist Application Scientists, Account Managers and others in the field in responding to customer needs as they arise.
• Rigorously document communications and keep up to date the customer relationship management (CRM) database.
• Contributes to team and departmental initiatives outside of day-to-day responsibilities.
• Creates, maintains and files order and technical services documentation, suggesting improvements for optimization.
• Provides customer support such as responding to inquiries, order related issues, sample requests, and processing RMA and replacement parts.
• Takes an analytical approach towards executing optimal solutions for an issue or opportunity.
• Has the ability to learn, change, and gain from each experience to become more effective in subsequent sales scenarios.
• Works effectively in a team environment to drive and create revenue opportunities.

Skills & Qualifications:

• Bachelor’s degree in Biology and proven background in Life Sciences i.e. biology or biomedical engineering from within hospital or academic research labs.
• Familiarity with a variety of sales concepts, customer service, practices, and procedures is an asset.
• Excellent time management and organizational skills.
• Highly motivated and capable of working effectively as part of a dynamic team.
• Demonstrated track record of being pro-active and assertive in accomplishing goals.
• Desire to work in a dynamic and fast paced environment.

Sales Account Manager - Account Manager, Southwest (NEW! 09/25/2018)

Location: Preferably San Diego, CA, Los Angeles, CA or San Francisco, CA areas

The Account Manager’s primary responsibility is to generate revenue by identifying potential customers, introducing them to our products and working with them by providing technical support and exceptional customer service. The candidate must be able to communicate technical information on general cell culture and stem cell technologies to a sophisticated audience and identify and propose solutions to the research community regarding the implementation of these technologies in support of basic research, disease modeling, drug discovery, screening, safety, and toxicology where applicable. Territory includes CA, HI. NV, AZ, and UT. May be called upon to manage other states from time-to-time.

Key Responsibilities:

- Forecast sales, develop sales strategies, get-the-sale using various methods (cold-calling, door-to-door, social media networking, presentations etc.)
- Develop, maintain, and service business relationships with current and prospective BI-USA clients
- Provide pre-sales support to enable the successful adoption and implementation of BI’s products
- Develop and propose biannual business plans for the territory, focusing on quarterly and annual sales objectives in accordance with overall Sales and Marketing plans
- Deliver excellent customer service through on-site support and training of company products to new and existing customers
- Provide product and application information, answer inquiries, and handle complaints alongside the Technical Support team
- Locate new potential customers and set up appointments with key decision makers
- Prepare price quotations, discounts, and custom proposals at the customers’ request
- Attend conferences, trade shows, and seminars as needed
- Document all communications and customer interactions in CRM database
- Provide feedback from the field to Sales

Skills & Qualifications:

BA/BS Degree in Business, Marketing or any other related field.
- Strong knowledge of sales cycle, managing an array of customer accounts and achieving high sales targets.
- Minimum of 1 – 3+ years of related (Account Manager or other customer-facing) experience, or equivalent combination of education and experience
- Excellent communication and interpersonal skills, professional demeanor, exceptional work ethic, and determination to succeed
- Knowledge of key accounts and relevant decision makers (hospitals, large pharma, academics, gov) and experience selling into multiple levels within an organization (bench scientists, purchasing, directors, VPs, CFOs/CEOs)
- ~50% travel required – Visiting Customers 2-3 days per week
- Proficient in SalesForce, Microsoft software, and social media savvy
- Must be able to work both independently and as part of a dynamic team
- Must Have Valid Driver’s License in State of Residence.