Careers


BI is a world leader in cell culture media development and manufacturing. BI has state-of-the-art facilities that provide an environment that enables our highly talented workforce to be the best at their professions. We hire associates who have passion, vision, and a commitment to a Culture of Excellence. We invest in the loyalty our associates, by fostering a culture in which passion and imagination are balanced by respect.

Biological Industries USA (BI-USA) is a privately-owned, commercial division of BI which has offices in Cromwell, CT. Driven by our love of science and our passion for stem cell research, BI-USA is a small but rapidly growing team. We are backed with over 35 years of experience in cell culture media manufacturing and academic and industry experience in cell biology, custom media development and stem cell research.

We work hard, play hard. If you are passionate about science and the potential of stem cell research, come join the team! We offer a competitive salary, excellent benefits and significant career development opportunities.

Qualified candidates can send cover letter and resume to: info@bioindusa.com.

Current Job Openings

Sales and Customer Support Representative, Cromwell, CT (12/06/2017)

We currently have an opening for an Sales and Customer Support Representative based in Cromwell, CT. The main responsibilities as the Sales and Customer Support Representative is to serve customers and support sales team. Main responsibilities include processing customer orders from PO receipt through delivery, managing and monitoring critical order fulfillment details such as pricing, payment requirements, lead times, stock availability, delivery, etc. Managing and updating SalesForce with detailed information. Secondary responsibilities assisting with administrative tasks. This position will work day-to-day with our Account Managers and report with a dotted line to our General Manager.

Key Responsibilities:

• Develops a strong understanding of BI-USA’s products and technology.
• Answers phones, engages with potential new customers through cold calls and emails.
• Establish and maintain strong relationships with customers through sound scientific expertise and business acumen.
• Provide excellent customer service by following through with prompt solutions to all customer inquiries.
• Effectively work and communicate with other BI teams such as technical support, marketing, and business operations.
• Create and maintain detailed sales reporting tools, call volume tracking and other tasks.
• Assist Application Scientists, Account Managers and others in the field in responding to customer needs as they arise.
• Rigorously document communications and keep up to date the customer relationship management (CRM) database.
• Contribute to team and departmental initiatives outside of day-to-day responsibilities.
• Create, maintain and file order documentation, suggesting improvements for optimization.
• Provide customer support such as responding to inquiries, order related issues, sample requests, and processing RMA and replacement parts.
• Establishes and executes on strategies for obtaining new customers and maintains/grows existing customer accounts in order to meet and exceed revenue goals.
• Makes outbound contact to existing and prospective customers to identify sales opportunities.
• Takes an analytical approach towards executing optimal solutions for an issue or opportunity.
• Has the ability to learn, change, and gain from each experience to become more effective in subsequent sales scenarios.
• Works effectively in a team environment to drive and create revenue opportunities.

REQUIREMENTS:

• Associates degree or equivalent experience (may consider part-time applicants)
• Familiarity with a variety of sales concepts, customer service, practices, and procedures is an asset.
• Excellent time management and organizational skills.
• Highly motivated and capable of working effectively as part of a dynamic team.
• Demonstrated track record of being pro-active and assertive in accomplishing goals.
• Desire to work in a dynamic and fast paced environment.
• Ability to interact and work effectively with other members of the Customer Relations/Sales team, including VPs and managers.
• Clear and concise verbal and written communication.
• Ability to multi-task and prioritize workflow to meet customer needs.
• Proficient with Quickbooks (electronic order entry systems) MS Excel, Word and PowerPoint.
• Proficient with SalesForce, CRM experience
• Must be able to work both independently and as part of a dynamic team
• Must Have Valid Driver’s License in State of Residence.

Field Application Scientist, Stem Cells, MSCs, Flexible within USA (12/01/2017)

The Field Application Scientist (FAS) will be responsible for supporting and driving revenue by identifying potential customers, introducing them to our stem cell and general cell culture portfolio, and by providing exceptional technical support and customer service. The candidate must have extensive experience in mesenchymal stem cell (MSC) culture, and be able to communicate technical information on stem cell techniques and technologies to a sophisticated audience. The FAS will also identify and propose solutions to the research community regarding the implementation of MSC technologies in support of basic research, stem cell research, disease modeling, cell therapy, drug discovery, screening, safety, and toxicology where applicable.

Key Responsibilities:

- Acting as the primary MSC technical interface in the field between the Customer and Sales team, focused on products for stem cell research, cell therapy, regenerative medicine, and custom manufacturing projects, including MSC culture systems, bioreactors, scale‐up projects, clinical applications, modified culture systems, etc.
- Participating in consultative, pre‐sales scientific discussions with prospective customers; will be required to cold‐call on target accounts
- Providing scientific and technical consultation to customers in partnership with the Sales team
- Forecasting sales, develop sales strategies, nurture potential growth opportunities, assist in the qualification of sales leads
- Coordinating and conducting in‐lab product presentations and hands‐on training of cell culture applications
- Providing scientific technical support and cell culture troubleshooting, both remotely and in customer labs, in partnership with our internal Technical Support team
- Providing on‐site support and training on company products to new and existing customers
- Proactively partnering with sales and technical support teams to ensure customer support needs are achieved in a timely manner and appropriately documented
- Delivering a variety of application‐specific webinars, seminars, and workshops building on expertise in the MSC field, while participating in the organization and running of these events
- Providing effective value‐added solutions on design and development, optimization, consultation, technical support, and troubleshooting of product portfolio
- Maintaining good communication with customers, while gathering feedback on customer needs and new products/services
- Providing feedback to leadership on market trends and new opportunities
- Recommending how products and business systems can be improved
- Informing Marketing of new technologies that could complement the existing range from the perspective of identified customer needs
- Assisting with customer complaints and investigation activities by providing necessary technical data and feedback to Sales, Management, Quality Assurance and R&D as appropriate
- Leading on all aspects of qualification/validation studies and programs initiated with the clients in collaboration with internal functional groups, as may be applicable
- Providing sustained evaluation and awareness of competitor activities and innovations within the marketplace in general and ensuring that relevant information is circulated within the organization

Additional Responsibilities and Opportunities May Include:

- Being a key contributor in the promotion of MSC marketing activities at BI‐USA‐sponsored marketing/sales events and/or regional/national scientific conferences
- Providing internal product training to peers and new hires
- Evaluating and providing feedback from customers to management, product marketing, and R&D on products prior to and after their launch
- Interfacing with R&D, product management, and customers to identify and help develop new applications and products that may be commercialized
- Creating and delivering scientific white papers, posters, blog posts, webinars, and/or oral presentations at internal or external scientific conferences that highlight a new application or product capability

Skills & Qualifications:

- MSc or PhD in Cell Biology, Biochemistry, Molecular Biology, or related science
- Minimum of 3 – 5 years hands‐on stem cell culture and related laboratory experience
- Experience culturing human mesenchymal stem cells (MSC) in industrial and academic research fields is required
- Minimum of 1 – 2 years of related (FAS or other customer‐facing) experience, or equivalent combination of education and experience
- May consider a scientist without customer service experience if there is a strong technical fit
- Exquisite technical knowledge of basic cell culture and the stem cell field
- Good understanding of processes and applications used within the translational research and regenerative medicine industries
- Comprehensive knowledge & understanding of cGMP & other regulatory guidelines, combined with applicable understanding of the business and financial aspects of the media manufacturing industry, including the ability to apply that understanding in making sound business decisions
- Technical competence and ability to interface with scientists/customers at multiple levels within an organization
- Excellent communication and interpersonal skills, professional demeanor, exceptional work ethic, and determination to succeed
- Must be willing to travel up to 50% of time and operate out of a home‐based office
- Proficient in SalesForce and Microsoft software
- Social media savvy, including blog writing
- Must be able to work both independently and as part of a dynamic team
- Valid Driver’s License in the state of residence.

Senior Sales Account Manager - Northeast, Boston (11/30/2017)

The Senior Account Manager is a field based role accountable for North American sales results for the cell biology, cell culture and custom manufacturing business. This position is responsible for leading business processes and managing the resources associated with the overall business plan achievement. This position is accountable for building a team of 2‐4 account managers, achieving sales and financial targets, establishing and maintaining effective professional relationships with key customers and channel partners. This position is responsible for attracting, developing and retaining a qualified sales team to realize growth in the US and set the stage for growth of the department. This position will have the Northeast territory as well as covering for other territories.

Key Responsibilities:

- The Senior Account Manager will coach, train and develop sales representatives to build a strong, progressive, and motivated work team as well as providing team leadership.
- Be responsible for recruiting and hiring high‐quality sales specialists to ensure a strong talent pipeline, and will effectively lead, coach, train and develop specialists to build a strong, progressive and highly‐motivated sales team.
- Formulate and direct the implementation of sales strategy and action plan.
- Meet and/or exceed established annual sales targets.
- Establish and manage on‐going procedures and processes for communication of information necessary for accomplishing sales objectives.
- Oversee the proper use of all resources and assets to ensure that they are used and maintained.
- Know, comply, and enforce applicable corporate and regulatory policies and procedures.
- Conduct regular and frequent sales visits with team and channel partners to customers and product manufacturing site.
- Communicate openly with key stakeholders including peers, regional marketing and product management.
- Communicate sales strategy and performance

Skills & Qualifications:

- BA/BS degree required, preferably in Life Sciences.
- Minimum of 3‐5 years multi‐discipline sales experience.
- 2‐5 years life sciences people management or equivalent sales management experience.
- Proficient Computer Skills – Microsoft Office: Word, Excel, PowerPoint; Salesforce
- Valid Driver’s License in the state of residence.

Preferred Qualifications:

- Strong communications and human relations skills.
- Supervisory or management experience, preferably a sales staff.
- Demonstrated record of selling and leadership skills, training/coaching/development abilities and business acumen.
- Strong initiative, judgment and decision‐making ability.
- Ability to work independently and in a team environment.
- A working knowledge of academic, clinical and biotech/pharma R&D processes and workflow in cell culture, cell therapy, and regenerative medicine.
- The ability to travel 50‐80% extensively throughout assigned territory. Overnight Travel expected.

Sales Account Manager - Midwest, Flexible (11/30/2017)

The Account Manager’s primary responsibility is to oversee account development. The ideal candidate will be based in or around Chicago, Detroit, Cleveland, or Pittsburgh. Must be willing to travel. Primary responsibilities will be to generate revenue by identifying potential customers.

Key Responsibilities:

- Meet or exceed territory goals. Forecast sales, develop sales strategies (cold-calling, door-to-door, social media networking, organize presentations etc.)
- Develop, maintain, and service business relationships with current and prospective BI‐USA clients
- Provide pre‐sales support to enable the successful adoption and implementation of BI’s products
- Develop and propose bi-annual business plans for the territory, focusing on quarterly and annual sales objectives in accordance with overall Sales and Marketing plans
- Deliver excellent customer service through on‐site support and training of company products to new and existing customers
- Provide product and application information, answer inquiries, and handle complaints alongside the Technical Support team
- Locate new potential customers and set up appointments with key decision makers
- Prepare price quotations, discounts, and custom proposals at the customers’ request
- Attend conferences, trade shows, and seminars as needed
- Provide strategy for distribution and purchasing agent programs.
- Provide feedback from the field to Sales Management about market dynamics, product performance, competition, and market potential

Skills & Qualifications:

- Bachelor’s degree in Cell Biology, Biochemistry, Molecular Biology, or related science
- Strong knowledge of cell culture and the stem cell field
- Minimum 2 years proven sales experience
- 1-2 years hand-on lab experience desired (not required)
- May consider a scientist without customer service experience if there is a strong technical fit
- Excellent communication and interpersonal skills, professional demeanor, exceptional work ethic, and determination to succeed
- Knowledge of key accounts and relevant decision makers (hospitals, large pharma, academics, gov) and experience selling into multiple levels within an organization (bench scientists, purchasing, directors, VPs, CFOs/CEOs)
- 35-50% travel required
- Proficient in SalesForce, Microsoft software, social media savvy, and blog writing
- Must be able to work both independently and as part of a dynamic team

Sales Account Manager - Southwest, Texas (08/29/2017)

The Account Manager’s primary responsibility is to oversee account development. The ideal candidate will be based in or around Houston. Must be willing to travel. Primary responsibilities will be to generate revenue by identifying potential customers.

Key Responsibilities:

- Meet or exceed territory goals. Forecast sales, develop sales strategies (cold-calling, door-to-door, social media networking, organize presentations etc.)
- Develop, maintain, and service business relationships with current and prospective BI‐USA clients
- Provide pre‐sales support to enable the successful adoption and implementation of BI’s products
- Develop and propose bi-annual business plans for the territory, focusing on quarterly and annual sales objectives in accordance with overall Sales and Marketing plans
- Deliver excellent customer service through on‐site support and training of company products to new and existing customers
- Provide product and application information, answer inquiries, and handle complaints alongside the Technical Support team
- Locate new potential customers and set up appointments with key decision makers
- Prepare price quotations, discounts, and custom proposals at the customers’ request
- Attend conferences, trade shows, and seminars as needed
- Provide strategy for distribution and purchasing agent programs.
- Provide feedback from the field to Sales Management about market dynamics, product performance, competition, and market potential

Skills & Qualifications:

- Bachelor’s degree in Cell Biology, Biochemistry, Molecular Biology, or related science
- Strong knowledge of cell culture and the stem cell field
- Minimum 2 years proven sales experience
- 1-2 years hand-on lab experience desired (not required)
- May consider a scientist without customer service experience if there is a strong technical fit
- Excellent communication and interpersonal skills, professional demeanor, exceptional work ethic, and determination to succeed
- Knowledge of key accounts and relevant decision makers (hospitals, large pharma, academics, gov) and experience selling into multiple levels within an organization (bench scientists, purchasing, directors, VPs, CFOs/CEOs)
- 35-50% travel required
- Proficient in SalesForce, Microsoft software, social media savvy, and blog writing
- Must be able to work both independently and as part of a dynamic team